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Refund Policy

Refund Policy

Exchanges can be made subject to the following conditions:

  • Only full-priced items in original packaging, have not been damaged or altered in any way.
  • Kindly note that items exchanged can only be made for ready-to-wear items, unless stated otherwise.
  • Kindly note that custom clutches and pre-ordered items are not entitled for an exchange, unless stated otherwise.
  • Azooi will charge a shipping and handling fee for exchanged items to be sent to the customer.
  • Azooi will bear the shipping and handling fee for instances when an item was wrongly shipped only.
  • The customer will be required to pay the difference should the amount of the exchanged item exceed the price of purchased item.
  • Exchanges can only be made once, and all exchanges are final.

We do not provide refunds, only exchange of items. Kindly find the exchange policy as above.

How to Exchange :

  • Email us at ask@azooi.com within 48 hours of receiving the item. Please state the invoice number, along with the item received and reason of exchange.
  • Once your exchange request is approved, we will email you an Exchange Authorization Reference number and provide you with all the details.
  • All exchange items must be approved by Azooi with an Exchange Authorization Reference number. Any items received without prior approval will not be accepted.

Azooi has the rights to deny any exchange request although the conditions above are met.